Mach V, FragBox, Talon and Tiki systems:
Mach V, FragBox, & Tiki systems, and Talon systems purchased after February 1, 2016 are warranted for a three year period that will cover the system parts and labor. In addition to these warranties, the aforementioned systems will also include one year of Falcon Overnight service (described in detail below). For the remaining period of the warranty, where Falcon Overnight Service is not applicable, return shipping to the consumer will be paid for by Falcon Northwest and all other shipping costs incurred will be the responsibility of the consumer. Falcon Overnight service, and all other warranty covered shipping costs are limited to the continental USA. Priority technical support is provided throughout the length of the warranty period and lifetime technical support is provided as long as the consumer owns the system. End-user replacement or change of certain major components (for example, the motherboard) may void Falcon Northwest’s technical support service. Please contact Falcon Northwest’s technical support before undertaking a DIY major component change. Special Order items are covered only by their respective manufacturer's warranty.
Laptop (Notebook) Systems Warranty & Terms of Sale
All Falcon laptop systems come with a one-year standard warranty and one-year of Falcon Overnight service (extensions to three years total warranty and Falcon Overnight service are available at time of purchase for additional cost). This warranty covers parts, labor and shipping to and from the customer. Priority technical support is provided throughout the length of the warranty period. Lifetime technical support is provided as long as you own the system. Disassembling the unit may void the technical support service and/or warranty. Physical damage by the user is not covered. Batteries are warranted for a period of 60 days.
Due to the custom painting of each laptop, there will be a $175 order cancellation fee incurred if the order is canceled more than 5 days from the date of order on single color paint schemes. On custom paint (more than one color, airbrushed or custom graphics) the cancelation fee will be the full price of all paint work. Laptop systems are covered by our Perfect Pixel Guarantee. If at any time within the warranty period the LCD display develops "dead" (unlit) pixels or "stuck" (permanently colored) pixels, Falcon Northwest will replace the screen free of charge. This does not cover pixels injured by physical damage to the screen surface. Please Note: Never apply pressure to your screen with your finger, a pen or any foreign object.
30-Day Money Back Guarantee
Should you be unsatisfied with your purchase for any reason, return it to Falcon Northwest within 30 days of the original ship date for a full refund of the system price. Please note that Microsoft Operating Systems are registered to the customer during build, and are not returnable. Any other software package must be unopened, unregistered and resalable to receive a refund for it. Returns must have an RMA number obtained from technical support on the outside of the package. To diagnose a problem and/or obtain an RMA # from Falcon Technical Support, please contact them at 1-888-800-7440 or firstname.lastname@example.org. The system must be returned in its original packaging, with all materials (manuals, CDs and software). Shipping costs are non-refundable, and the customer is responsible for shipping costs to return the system. Any special order item returns may be subject to a restocking fee. The system and all components must be delivered to Falcon Northwest within 30 days of the date the system was shipped from Falcon Northwest. All custom paint work on any system is non-refundable once painting has begun.