Mach V, FragBox & Tiki Systems

All Mach V & Tiki systems are warranted for a three year period. FragBox systems are warranted for a one year period (3 years for systems sold after April 1, 2009). These warranties cover parts and labor. In addition, Mach V and FragBox  systems include one year of Falcon Overnight service. The coverage includes parts, labor, and overnight shipping on the system for the duration of the Falcon Overnight service period. Should you encounter a serious problem related to a hardware failure in your system that cannot be solved over the phone with Falcon Northwest Technical Support, Falcon Northwest will pay to have your system picked up via overnight courier, repaired, and returned via overnight shipping as well. During the period of the warranty service where Falcon Overnight service is not applicable, return shipping to the customer will be paid for by Falcon Northwest (within the continental US only) in addition to all parts and labor charges. Shipping costs incurred returning the system for warranty repair during this period will be the responsibility of the consumer.

Falcon Overnight shipping service is available only to our customers in the contiguous United States.

Shipping courier selection is at Falcon Northwest's discretion. Parts included in this warranty are: Motherboard, CPU, CPU Cooler, Memory, all Drives, Video Card, any PCI card, Power Supply, and any input device purchased from Falcon Northwest. Priority technical support is provided throughout the length of the warranty period. Lifetime technical support is provided as long as you own the system. Changing the motherboard or case may void the technical support service.

Special Order items are only covered by the respective manufacturer's warranty and replacement/repair policy.

Talon

All Talon systems come with a one-year standard warranty. This warranty covers parts, labor and return shipping to the customer. The customer is responsible for shipping products to Falcon Northwest for repair. Parts included in this warranty are: Motherboard, CPU, CPU Cooler, Memory, all Drives, Video Card, any PCI card, Power Supply and any input device purchased from Falcon Northwest. Priority technical support is provided throughout the length of the warranty period. Lifetime technical support is provided as long as you own the system. Changing the motherboard or case may void the technical support service.

Laptop (Notebook) Systems Warranty and Terms of Sale

All Falcon laptop systems come with a one-year standard warranty. This warranty covers parts, labor and shipping to and from the customer. Parts included in this warranty are: Motherboard, CPU, CPU Cooler, Memory, all Drives, Video Card, Power Supply and any input device purchased from Falcon Northwest. Physical damage by the user is not covered. Priority technical support is provided throughout the length of the warranty period. Lifetime technical support is provided as long as you own the system. Disassembling the unit may void the technical support service and/or warranty. Batteries are warranted for a period of 60 days.

Due to the custom painting of each laptop, there will be a $175 order cancellation fee incurred if the order is canceled more than 5 days from the date of order on single color paint schemes. On custom paint (more than one color, airbrushed or custom graphics) the cancelation fee will be the full price of all paint work. FragBook systems are covered by our Perfect Pixel Guarantee. If at any time within the warranty period the LCD display develops "dead" (unlit) pixels or "stuck on" (permanently white, blue, green or red) pixels, Falcon Northwest will replace the screen free of charge. This does not cover pixels injured by physical damage to the screen surface. Please Note: Never apply pressure to your screen with your finger, a pen or any foreign object.

In addition, laptop systems include one year of Falcon Overnight service. Falcon Overnight shipping service is available only to our customers in the contiguous United States. Shipping courier selection is at Falcon Northwest's discretion. The coverage includes parts, labor, and overnight shipping on the system for the duration of the Falcon Overnight service period. Should you encounter a serious problem related to a hardware failure in your system that cannot be solved over the phone with Falcon Northwest Technical Support, Falcon Northwest will pay to have your system picked up via overnight courier, repaired, and returned via overnight shipping as well.

Monitors and Speaker Systems

Falcon Northwest warranty of monitors, speakers and any other special order item is limited to covering shipping charges to and from the original equipment manufacturer. Falcon Overnight shipping service does not apply to these items. During the system's warranty period (but further limited to the period that the manufacturer warranties the product), Falcon Northwest will provide ground shipment to and from the original manufacturer for replacement or repair in accordance with the policies of that manufacturer. Availability of replacement parts and turn around time varies by the original manufacturer. Falcon Northwest will only cover shipment of parts under this paragraph within the contiguous United States.

Exclusions from Warranty

Falcon Northwest cannot be responsible for warranty repairs on misused or abused equipment. Should damage occur due to improper installation of parts, software or other action by the customer, repair under warranty may not be authorized. Falcon Northwest will similarly not authorize warranty repairs to equipment damaged by power surges caused by external wiring.

Loss of Data

Falcon Northwest is not responsible for any electronic data lost due to virus infection, hardware failure or electrical failure. Falcon Northwest is not responsible for any data sent to us on repair or upgrade orders.

Warranty Procedure

All items sent to Falcon Northwest for repair or replacement must have an RMA number assigned to them. A technical support representative will assign you an RMA number after a brief troubleshooting and diagnosis over the phone. To diagnose a problem and/or obtain an RMA # from Falcon Technical Support, please call 1-888-800-7440.

 

International Policies

To help meet the needs of our International customers, Falcon Northwest will discount customer shipping costs in an amount equivalent to shipping the warranted item within the contiguous United States. This only applies to systems or part shipments covered under the warranty for the respective product. Any additional shipping costs, duties, taxes, or other fees levied by the customer’s country, state or province are the sole responsibility of the customer.

30-Day Money Back Guarantee

Should you be unsatisfied with your purchase for any reason, return it to Falcon Northwest within 30 days of the original ship date for a full refund of the system price. Returns must have an RMA number obtained from technical support on the outside of the package. To diagnose a problem and/or obtain an RMA # from Falcon Technical Support, please call 1-888-800-7440. The system must be returned in its original packaging, with all materials (manuals, CDs and software). Any software package must be unopened, unregistered and resalable to receive a refund for it.  Please note that Microsoft Operating Systems are registered to the customer during build, and are non-refundable. Shipping costs are non-refundable, and the customer is responsible for shipping costs to return the system. Any special order item returns may be subject to a restocking fee. The system and all components must be delivered to Falcon Northwest within 30 days of the date the system was shipped from Falcon Northwest. All custom paint work on any system is non-refundable once painting has begun.

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