Yes, we recommend you keep the original boxes and packing materials. The original boxes serve great for storage and protecting the system during a move.

If your warranty coverage includes shipping to and from our factory, shipment to us can only be covered by Falcon when in the original box and packing materials.

A replacement box and packing materials can be ordered from us. Shipment costs for a replacement box are your responsibility. UPS charges for "dimensional weight" (the space which the box takes up in their vehicles) and the cost of shipping an empty box can be quite expensive. Save the original box if at all possible!